Privacy Policy

Last updated: October 2026

This Privacy Policy explains how Upright Roofing collects, uses and protects your personal information when you use our website or contact us about roofing in Preston and Lancashire.

Privacy in short

• We only collect what we need to reply to you and carry out your roofing work.
• We never sell your personal data.
• You can ask to see, correct or delete your data at any time.
• Questions? Call, WhatsApp or email us and we will help.

1. Who we are

Upright Roofing (“we”, “us”, “our”) is a roofing contractor based at Spa Road, Preston, Lancashire, United Kingdom. We are the controller of the personal data described in this policy, which means we decide how and why it is used.

This policy explains what personal data we collect when you use our website, contact us or use our roofing services, how we use it, and the rights you have under UK data protection law.

2. What personal data we collect

Depending on how you deal with us, we may collect:

• Enquiry details: your name, phone number, email address, area, the service you need and any message or property details you send through our quote form, by phone, email, text or WhatsApp.
• Photos and information about your roof that you choose to send us.
• Job and customer records: your property address, quotes, agreed work, invoices and payment records.
• Technical data: IP address, browser type, device information and pages viewed, collected through cookies and similar technologies.
• Social media and reviews: information you choose to share when you contact or review us on platforms such as Facebook.

We do not knowingly collect special category data (such as health information). Please do not include it in your messages unless it is necessary for the job, for example access needs.

3. How we use your data and our lawful bases

We only use your personal data when the law allows us to. The main reasons are:

• To reply to your enquiry and prepare a survey or quote – taking steps at your request before entering into a contract, and our legitimate interest in running our business.
• To carry out and manage your roofing work (scheduling, access, communication, invoicing, aftercare) – performance of our contract with you.
• To keep accounts and meet legal duties (tax, insurance, health and safety) – legal obligation.
• To keep our website secure and understand how it is used – our legitimate interest, or your consent where cookies require it.
• To send marketing – only if you have opted in, and you can withdraw consent at any time. We do not sell your data.

4. Who we share your data with

We only share personal data where needed and under appropriate safeguards. Recipients may include:

• Our website host, website developer or maintenance provider, and email, phone and messaging services (including WhatsApp).
• Analytics and embedded-content providers such as Google (see Cookies below).
• Our accountant, bookkeeping software and payment providers.
• Suppliers or subcontractors, only where necessary to complete your job.
• Professional advisers, insurers, and the police, courts or regulators where required by law.

These providers may only use your data to provide their services to us.

5. Cookies and similar technologies

Our website may use cookies and similar technologies. Strictly necessary cookies keep the site working. Other cookies, such as analytics or marketing cookies, are only set with your consent where the law requires it.

Our pages may load fonts from Google Fonts and may include content from third parties such as maps or social media. When these load, the provider may receive your IP address and device details. You can control or delete cookies in your browser settings, and block third-party content with browser privacy tools. Blocking some cookies may affect how the site works.

6. International transfers

Some of our service providers (for example Google) may process data outside the UK. Where this happens, we rely on safeguards recognised under UK law, such as an adequacy decision or approved standard contractual clauses.

7. How long we keep your data

• Enquiries that do not lead to a job: up to 12 months, then deleted.
• Customer, job and financial records: up to 6 years after the job, to meet tax, accounting and legal requirements and to handle any workmanship queries.
• Marketing preferences: until you withdraw consent.
• Website analytics data: for the period set by the relevant cookie or tool.

We then delete or anonymise the data securely.

8. Keeping your data secure

We use reasonable technical and organisational measures to protect personal data, including secure hosting, access controls and keeping software up to date. No online system is completely secure, so please take care what you send by email or message.

9. Your rights

Under UK data protection law you have the right to:

• Ask for a copy of the personal data we hold about you.
• Ask us to correct data that is inaccurate or incomplete.
• Ask us to erase your data in certain circumstances.
• Ask us to restrict how we use your data.
• Object to us using your data based on legitimate interests or for direct marketing.
• Ask for your data in a portable format where it applies.
• Withdraw your consent at any time, where we rely on consent.

To use any of these rights, contact us using the details below. We will normally respond within one month, and there is usually no charge. We may need to confirm your identity first. We do not make decisions about you using solely automated processing.

10. Complaints

If you are unhappy with how we have handled your data, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO): ico.org.uk/make-a-complaint, telephone 0303 123 1113.

11. Links and children

Our website may link to other websites (for example Facebook). We are not responsible for their privacy practices, so please read their policies. Our services are aimed at property owners and occupiers, not children, and we do not knowingly collect data from anyone under 16.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with the date it was last updated. Please check it occasionally.

13. Contact us

For any privacy question or request, contact us at:

See also our Terms & Conditions.